Customer Information/Details Are Not Getting Loaded For Quantifind Events/Results (Doc ID 3023218.1)

Last updated on MAY 22, 2024

Applies to:

Oracle Financial Services Customer Screening - Version 8.1.2 and later
Information in this document applies to any platform.

The customer details are not populated for the cases which have only quantifind type of events

Steps to Reproduce: Access ECM case generated via CS RT alerts and check the customer details selecting the events

Actual Behavior: customer details are not getting populted

Expected Behavior: Customer details to be populated under the event when it is selected

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In this Document

Symptoms

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