Why does MedDRA Dictionary Load Remain Stuck at Cancel Initiated Status Despite Configurimg the Relsyswindowservice.exe.config file? (Doc ID 3023951.1)

Last updated on MAY 30, 2024

Applies to:

Symptoms

The MedDRA dictionary load has been initiated via the self service tool - Argus Console>Tools>Dictionary Management>Dictionary Loader

Relsyswindowservice.exe.config has not been configured yet - Typically found in - installation folder\Argus\ArgusWeb\ASP\Argus.NET\bin

As a result, the dictionary files were not extracted.

MedDRA Dictionary load is then cancelled by clicking the Cancel Button.

Now, the service user for dictionary load has been created and the details have been updated in the Relsyswindowservice.exe.config file as well. This is a user created under Argus Console>access management>Users with Service user check box checked. This user needs to be added under the <DatabaseConfiguration> of the Relsyswindowservice.exe.config file.

Please refer - Self Service Dictionary Loader Stuck/Greyed Out in Argus Console (Doc ID 2945661.1)

However, there is no option of re-selecting the MedDRA dictionary in the UI.

Status in the DICTIONARY_LOADER_DETAILS table is 31- Cancel Initiated

Changes

Cause

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