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"An error occurred trying to download P6Professional.application" When Attempting to Download P6 Professional Using ClickOnce (Doc ID 3026803.1)

Last updated on JUNE 27, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 24.5 and later
Primavera P6 Enterprise Project Portfolio Management - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to download the P6 Professional Client via ClickOnce, the following error occurs:

ERROR

An error occurred trying to download 'https://p6.oraclecloud.com/...../p6professionalcloud/x64/P6Professional.application'.
See the setup log file located at 'C:\Users\<username>\AppData\Local\Temp\<tmp directory>\install.log' for more information.

STEPS

The issue can be reproduced at will with the following steps:

  1. Click on 'Install P6 Professional' (ClickOnce Installer).
  2. Observe the error.

Changes

 

Cause

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