Settlement Of Dispute Functionality Through Billing Care Fails When Dispute Is Completely Denied (Doc ID 3027003.1)

Last updated on JULY 19, 2024

Applies to:

Symptoms

Issue 1:

ACTUAL BEHAVIOR
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Settlement of dispute functionality through Billing Care (BC) fails when dispute is completely denied.

EXPECTED BEHAVIOR
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Settlement of dispute functionality should work on BC when dispute is completely denied.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create billing account as paying account
2. Create service account as non-paying account and child of billing account created in step 1.
3. Purchase one time charge on service account created in step 2.
4. Now change virtual time to next month and bill service account and then parent account (account created in step 1)
5. Now open billing account in billing care.
6. Select the invoice -> click on AR-Action -> Raise dispute.
7. Project is using billing time taxation configured through PDC and not using any external tax calculation system.
8. Dispute is successfully raised.
9. Click on Disputed amount in billing care to settle. Select 'Deny' option and submit request to settle dispute. This operation fails.

Issue 2: Tax calculation during pre-bill dispute and post billing settlement for subordinate account at event level is not getting calculated properly in case of wholesale scenario when billing time taxation is configured.

Changes

Cause

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