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Error In Hand Held When Trying To Generate Price Labels Directly To A Portable Printer. (Doc ID 3027460.1)

Last updated on JUNE 07, 2024

Applies to:

Oracle Retail Store Inventory Management - Version 16.0.3 and later
Information in this document applies to any platform.

Symptoms

In version 16.0.3.13 it is not possible to run a print from the WLClientShell (Scanner) and Handheld emulator as it shows the error message:

"Wireless.message.noprinterAvalible". Also, no error is logged on the application server.

Steps to reproduce:

1. Enter SIM HH.
2. Select [5-Ticket printing].
3. Select [2-manual printing].
4. Select the type of label format [1-Change type of format].
5. Select [2-Shelf Label].
6. Select label format, for this example we will select [3-Shelf Cards].
7. Select [2-select printer].
8. Select the printer to which to send the label printing .
9. Enter the SKU of the article that we want to generate the label.
10. Enter the number of labels to be printed.
11. ERROR displayed in the Hand Held and portable Hand Held simulator.

Cause

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In this Document
Symptoms
Cause
Solution
References


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