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CASE DESCRIPTION GETTING POPULATED WRONGLY IN CASE CONTEXT SCREEN (Doc ID 3028301.1)

Last updated on JUNE 16, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Case Description Text: KDD_CASES displays "1 Event 0 scenarios". But the expected behavior should be "1 Event 1 Scenario".

Steps to Reproduce this issue

1.Login to the 8.1.2 application and search Case ID on any one scenario- from Advanced Search screen
2. Click on the Case ID from the Search results section
3. In the Case details section under Case description it shows as "1 Event(s) and 0 scenario(s)"
But it should have displayed "1 Event(s) and 1 scenario(s)"

Cause

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In this Document
Symptoms
Cause
Solution
References


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