Service Alert is Not Sending Emails for Crew Actions Related to Planned Outages
(Doc ID 3028614.1)
Last updated on JUNE 24, 2024
Applies to:
Oracle Utilities Network Management System - Version 2.5.0.2.0 to 2.6.0.2.0 [Release 2.5 to 2.6] Information in this document applies to any platform.
Symptoms
On : 2.6.0.1.0 version, Service Alert
Service alerts are not being generated for crew actions related to planned outages.
EXPECTED BEHAVIOR ----------------------- An email notification should be sent mentioning the crew operations performed on the event.
STEPS ----------------------- The issue can be reproduced with the following steps: Opened service alert as admin. Created a contact with my email and group with that contact. Created a new parameter in parameters tab. With following checked - planned - crew actions - started - scheduled - and OPAL for the control zone
Execute a planned sheet that creates the outage with a crew enroute or onsite No alert is getting generated.
Cause
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