Received Signal 11 In Fm_rate_cache_get_product (Doc ID 3030454.1)

Last updated on JUNE 23, 2024

Applies to:

Symptoms

During customer Monthly Bill run they are seeing failure as CM Pod is crashing regularly.

It is Observed that this is due to Signal 11 in OOTB fm_rate_cache_get_product.

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Just PCM_OP_RATE_GET_RATEPLAN_LIST call from testnap looks fine

bash-4.2$ testnap
===> database 0.0.0.1 from pin.conf "userid"
nap(9243)> r << XX 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /product 4604634750 0
0 PIN_FLD_EVENT_TYPE STR [0] "/event/billing/product/fee/cycle/cycle_forward_monthly"
XX
nap(9243)> xop PCM_OP_RATE_GET_RATEPLAN_LIST 0 1
xop: opcode 510, flags 0
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID [0] 0.0.0.1 /product 4604634750 0
0 PIN_FLD_RATE_PLANS ARRAY [0] allocated 20, used 8
1 PIN_FLD_NAME STR [0] "COUNTER_RESET_DATA_0210"
1 PIN_FLD_RATE_PLAN_OBJ POID [0] 0.0.0.1 /rate_plan 4604635006 0
1 PIN_FLD_BILL_OFFSET INT [0] 0
1 PIN_FLD_OFFSET_UNIT ENUM [0] 0
1 PIN_FLD_EVENT_TYPE STR [0] "/event/billing/product/fee/cycle/cycle_forward_monthly"
1 PIN_FLD_CYCLE_FEE_FLAGS INT [0] 0
1 PIN_FLD_CURRENCY INT [0] 978
1 PIN_FLD_RATE_TIERS ARRAY [0] allocated 20, used 5
2 PIN_FLD_NAME STR [0] "RateTier_0"
2 PIN_FLD_DATE_RANGE_TYPE ENUM [0] 0
2 PIN_FLD_PRIORITY DECIMAL [0] 100
2 PIN_FLD_RATE_OBJ POID [0] 0.0.0.0 0 0
2 PIN_FLD_DATE_RANGES ARRAY [0] allocated 20, used 9
3 PIN_FLD_NAME STR [0] "DateRange_1"
3 PIN_FLD_START_T TSTAMP [0] (0) <null>
3 PIN_FLD_END_T TSTAMP [0] (0) <null>
3 PIN_FLD_RELATIVE_START_OFFSET INT [0] 0
3 PIN_FLD_RELATIVE_END_OFFSET INT [0] 0
3 PIN_FLD_RELATIVE_START_UNIT ENUM [0] 0
3 PIN_FLD_RELATIVE_END_UNIT ENUM [0] 0
3 PIN_FLD_LINEAGE STR [0] "0"
3 PIN_FLD_RATE_OBJ POID [0] 0.0.0.1 /rate 4604633982 0
nap(9243)>

Cause

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