NMS User Login Fails with a weblogic.transaction.internal.TimedOutException After Several Minutes
(Doc ID 3035685.1)
Last updated on JULY 17, 2024
Applies to:
Oracle Utilities Network Management System - Version 2.3.0.2.0 and laterOracle Network Management for Utilities - DMS - Version 2.3.0.0.0 and later
Information in this document applies to any platform.
Symptoms
On : 2.3.0.2.0 version and above, Web Workspace
User occasionally experiencing login failures in NMS (time out error)
Users reported that after entering credentials, selecting a role, and pressing Login, instead of the login window disappearing and Web Workspace opening up, the window will freeze and the cursor will spin.
The window will be frozen for 5-10 minutes before displaying the error: "System Unavailable > Startup failed due to an unspecified error. Please check the logfile for more details". The user's Java console will show a weblogic.transaction.internal.TimedOutException.
In the WebLogic server logs, the .log file and the .out file will show the following errors:
.log file:
#### <nmstst_cluster.nmststmw2.0> <[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'> <[severity-value: 64] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] >
java.sql.SQLRecoverableException: Closed Connection
…
.out file.
2024-06-07 17:10:36,324 [[ACTIVE] ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR DB: IO Error: Connection timed out
java.sql.SQLRecoverableException: IO Error: Connection timed out
…
Error reported constantly in the database side.
Relevant Information Collection
---------------------------------------
Fatal NI connect error 12170.
VERSION INFORMATION:
TNS for IBM/AIX RISC System/6000: Version 19.0.0.0.0 - Production
TCP/IP NT Protocol Adapter for IBM/AIX RISC System/6000: Version 19.0.0.0.0 - Production
Oracle Bequeath NT Protocol Adapter for IBM/AIX RISC System/6000: Version 19.0.0.0.0 - Production
Version 19.22.0.0.0
Time: 16-JUN-2024 01:04:39
Tracing not turned on.
Tns error struct:
ns main err code: 12535
TNS-12535: TNS:operation timed out
ns secondary err code: 12560
nt main err code: 505
TNS-00505: Operation timed out
nt secondary err code: 78
nt OS err code: 0
Client address: (ADDRESS=(PROTOCOL=tcp)(HOST=<IP ADDRESS>)(PORT=<PORT>))
Relevance to the Issue
---------------------------
Error reported in the alert logs constantly.
The error reported at OS level:
ETIMEDOUT 78 110 10060 The connection was timed out.
The AIX Error us 78
The error for Linux is 110
On Windows is 10060
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |