My Oracle Support Banner

When A Transfer Is Closed By The RMS Screen, All Other Transfers In The Same Shipment, Not Received, Will Be Reconciled. (Doc ID 3037945.1)

Last updated on JULY 29, 2024

Applies to:

Oracle Retail Merchandising System - Version 16.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.3 version, Other

ACTUAL BEHAVIOR
---------------

When more than one transfer shares the same shipment, if the user enters the RMS app and closes one of the transfers, all other transfers, not received, will be reconciled.
Is this scenario correct, or should only the reported transfer be closed/reconciled?

STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1- Create 3 transfers of type "EG" (A,B,C).
2- Send these 3 transfers to the destination (create shipment).
3- Receive one of the transfers (A).
4- Wait for the closing process (doc_close) to complete the transfer (A).
5- Enter the RMS app and close transfer B.
6- Transfer B is closed/reconciled online.
7- Transfer C is added to doc_close_queue, when transfer B is closed, and is closed in the next batch (doc_close).
Is it correct for transfer C to be closed and reconciled as well?

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.