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CDRs Going to Suspense With "Customer In Transaction" Error (Doc ID 3038412.1)

Last updated on AUGUST 08, 2024

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.8.0 and later
Information in this document applies to any platform.

Goal

While testing, Call Details Records(CDRs) are going into suspense with a "Customer in Transaction" error. Initially, these CDRs went to suspense with a "Product not found" error. Upon reprocessing the same CDRs, they again go into suspense, but this time with a "Customer in Transaction" error. 

 What could be reason for the "java.lang.NullPointerException" and "Customer in Transaction" errors?

Solution

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In this Document
Goal
Solution
References


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