Allocating a Suspended Payment in Billing Care Is Throwing Error
(Doc ID 3038619.1)
Last updated on AUGUST 28, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 15.0.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
The below scenario in Billing Care was resulting in an error for a user:
- configured suspense account in Billing Care
- payment is posted to an incorrect account, hence this payment is redirected to suspense account
- in Billing Care, try to move the suspended payment to an account which had due
- the cm.pinlog reports an error and there is a message that says, 'The payment has already been reversed'
Below is cm.pinlog snippet:
Cause
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In this Document
Symptoms |
Cause |
Solution |