No Case Number Generated (Doc ID 3039870.1)

Last updated on AUGUST 10, 2024

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Case id is not genarting for few of the alerts

Steps to reproduce: Promote to case on CS alerts

Actual Behavior: The alerts is not promoted to case and case ID field is empty

Expected Behavior: The case to be generated and case iD field in Alert summary should be shown with case iD

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In this Document

Symptoms

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