SMService Disconnected when Reloading System.dat File After a Startup Parameter Change (Doc ID 3040402.1)

Last updated on AUGUST 08, 2024

Applies to:

Symptoms

On : 2.5.0.2.0 version, NMS Infrastructure

SMService disconnected when attempting to reload system.dat file.

A small change was made to the parameters for CalcAdapter for the startup time.   When sms-start -f system.dat was run to recache and restart the service, SMService continued to register the CalcAdapter as failed.

ERROR
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06/20/24 10:02:00: SMService::processNextInstance - nmsserver:CalcAdapter, got pid=3354462, num restarts remaining=9
06/20/24 10:02:00: SMService::processInstanceStarting - nmsserver:CalcAdapter
06/20/24 10:02:00: SMService::sendSmsNotify - System: WARNING - nmsserver:CalcAdapter stopped
06/20/24 10:02:00: SMService::sendSmsNotify - System: WARNING - nmsserver:CalcAdapter launching
06/20/24 10:02:00: SMService::doRegisterProcess - [nmsdms.local:CalcAdapter] unknown process - ignoring
06/20/24 10:02:04: SMSService::doRegisterRunning - [nmsdms.local:CalcAdapter] unknown process - ignoring
06/20/24 10:03:03: SMService::processTimerEvent() - Got failed to start event for instance CalcAdapter on nmsserver
06/20/24 10:03:03: processTimerEvent #2
06/20/24 10:03:03: SMService::processInstanceFailed() - nmsserver:CalcAdapter notify=Y
06/20/24 10:03:03: SMService::processInstanceFailed - process nmsserver:CalcAdapter has not finished initializing.
06/20/24 10:03:03: SMService::processInstanceFailed - will restart nmsserver:CalcAdapter in 86400 seconds.
06/20/24 10:03:03: SMService::alarm [nmsserver:CalcAdapter failed]
06/20/24 10:03:03: SMService::sendSmsNotify - System: WARNING - nmsserver:CalcAdapter failed
06/20/24 10:07:03: SMService::checkForZombies() - killing 3354462
06/20/24 18:54:25: SMService::report()
06/20/24 18:54:25: SMService::handler restart calling reconfigure
06/20/24 18:54:25: SMService::resetInstances(): resetting instances
06/20/24 18:54:25: SMService::processNextInstance - nmsserver:CalcAdapter, got pid=814899, num restarts remaining=9
06/20/24 18:54:25: SMService::processInstanceStarting - nmsserver:CalcAdapter
06/20/24 18:54:25: SMService::sendSmsNotify - System: WARNING - nmsserver:CalcAdapter launching
06/20/24 18:54:25: SMService::doRegisterProcess - [nmsdms.local:CalcAdapter] unknown process - ignoring



STEPS
-----------------------
The issue was reproduced with these steps
1. The startup value of CalcAdapter service was changed from 90 to 180
2. the system.dat file was reloaded.
  After the reload, the service disconnected from all current running processes.

Recovered by
After reverting the change of the startup value from 180 to 90,
running an sms-stop -aiS
regular sms-start,
the system started normal and no issues since.

Cause

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