Account Financial History Portal Payment Archived Error (Message Number 11001,410) (Doc ID 3041500.1)

Last updated on AUGUST 14, 2024

Applies to:

Symptoms

In the Account Financial History portal, financial transactions of an account that has archived payments is not being returned. Instead, an error showing that the Payment is archived is displayed.

This is not the case when loading the account into context and accessing the Account Financial History by clicking on the Current Balance link on the Financial Information dashboard zone.

ERROR
Account Financial History portal payment archived error (Message Number 11001,410)

STEPS
1.) Go to Account Financial History portal and search for an account where payment(s) is archived by ILM (search by Arrears Date)
1.a) Payment ID XXXXXXXXXXX is archived. (Message Number 11001,410)
2.) Load the same account on Control Central Search portal.
2.a) On the dashboard under Financial Information zone, click the Current Balance link.
2.b) Archived payment can be seen on Account Financial History page.

Changes

Cause

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