New Device Stuck in Connected/Pre Commissioned State after Electric Meter Exchange
(Doc ID 3041573.1)
Last updated on AUGUST 14, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.9.0.1.1 to 2.9.0.1.1 [Release 2.9]Oracle Utilities Meter Data Management - Version 2.5.0.1.1 to 2.5.0.1.1 [Release 2.5]
Information in this document applies to any platform.
Symptoms
When creating an electric meter exchange Field Activity(FA) and once the Activity is completed, the new Device's Install Event should be transitioned to Connected/Commissioned state but is not. It rather stays in Connected/Pre-Commissioned state.
After meter exchange, you send the device status of 'OFF' from Field for existing device, which translates to value of '0' for Device Status Left field for existing device.
Because of this value of '0', the below-mentioned piece of code exits processing and hence does not run the code that could have transitioned the new Device Install Event from Connected/Pre-Commissioned to Connected/Commissioned.
Expected Behavior: The new Device's Install Event should be transitioned to Connected/Commissioned state.
Changes
In C2M 2.7.0.3.0/MDM 2.3.0.2.0 and newer that script 'D1-CTranIEv' was updated to include the following piece of code.
if("string($existingDeviceStatus) = '0'")
goto 80;
end-if;
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |