My Oracle Support Banner

NamedCacheNotActiveException Error (Doc ID 3041627.1)

Last updated on SEPTEMBER 06, 2024

Applies to:

Oracle Health Insurance Claims Adjudication - Version 4.23.1.0.0 and later
Information in this document applies to any platform.

Symptoms

OHI Component: Claims Administration

NamedCacheNotActiveException error persists after upgrading to 4.23.1.0.5


In the attached logs, see this error:

2024-05-20 03:13:00,302 [ [ACTIVE] ExecuteThread: '73' for queue: 'weblogic.kernel.Default (self-tuning)' ] ERROR com.oracle.healthinsurance.common.domain.internal.components.ExceptionLocalizerImpl - Failed to localize exception: OHI-DYLO-007 - OHI-DYLO-007; nested exception is com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException - [XX_DFD_BHV_SERVICE_TAG, 7, com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException]
com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException: null
  at com.oracle.healthinsurance.support.cache.api.impl.NamedCacheBean.ensureCacheIsActive(NamedCacheBean.java:117)
  at com.oracle.healthinsurance.support.cache.api.impl.NamedCacheBean.containsKey(NamedCacheBean.java:441)
com.oracle.healthinsurance.taskprocessing.service.taskflow.TaskExecutionException: com.oracle.healthinsurance.support.exception.OhiRuntimeException: OHI-DYLO-007; nested exception is com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException
Caused by: com.oracle.healthinsurance.support.exception.OhiRuntimeException: OHI-DYLO-007; nested exception is com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException
Caused by: com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException: null
  at com.oracle.healthinsurance.support.cache.api.impl.NamedCacheBean.ensureCacheIsActive(NamedCacheBean.java:117)


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.