500 Internal Error When Click on Product or Event Tabs Post 8.4.3 Upgrade
(Doc ID 3045696.1)
Last updated on OCTOBER 30, 2024
Applies to:
Oracle Life Sciences Argus Safety - Version 8.4.3 and laterInformation in this document applies to any platform.
Symptoms
Completed upgrade of Argus Safety from 8.2.3.4 to 8.4.3. No errors were encountered during the upgrade.
Post upgrade, when trying to create new cases or open any case and navigating to the Product tab /Event tab returns a 500 internal server error.
In the IIS logs, see the below entry...
500 internal error
2024-09-03 10:46:46 xxx.xx.xx.xxxx GET /CaseForm/Product/CF_Product.asp case_id=3802497&sSaveNotification=&IsMainScreen=0&DSPLYLNG=0|431|800a01b6|Object_doesn't_support_this_property_or_method:_'AddTopOption' 8083 - xx.xxx.xx.xx Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/115.0.0.0+Safari/537.36+Edg/nnn.n.nnnn.nnn http://xxxx.xxx.com:8083/CaseForm/Patient/CF_Patient.asp?case_id=3802497&sSaveNotification=&IsMainScreen=0&DSPLYLNG=0 500 0 0 686
2024-09-03 10:46:46 xxx.xx.xx.xxxx GET /CaseForm/Product/CF_Product.asp case_id=3802497&sSaveNotification=&IsMainScreen=0&DSPLYLNG=0|431|800a01b6|Object_doesn't_support_this_property_or_method:_'AddTopOption' 8083 - xx.xxx.xx.xx Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/115.0.0.0+Safari/537.36+Edg/nnn.n.nnnn.nnn http://xxxx.xxx.com:8083/CaseForm/Patient/CF_Patient.asp?case_id=3802497&sSaveNotification=&IsMainScreen=0&DSPLYLNG=0 500 0 0 686
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |