Adding Some Case Characteristics Gives Two Text Fields Occasionally Or Sometimes No Field At All
(Doc ID 3046185.1)
Last updated on SEPTEMBER 08, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.9.0.1.1 to 2.9.0.1.1 [Release 2.9]Information in this document applies to any platform.
Symptoms
On : 2.9.0.1.1 version, ENV - Environment
Adding some Case Characteristics gives two text fields occasionally, or sometimes no field at all.
ACTUAL BEHAVIOR
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When adding foreign key characteristics to case, the Edit Case page occasionally produces 2 text fields. When 1st field is populated, an error message is generated. This is observed when the Characteristic Type's FK Reference does not have a search zone.
Steps to reproduce:
(To Reproduce two field):
1. Navigate to an existing Case and click on Edit
2. Add a foreign key characteristic
EXPECTED BEHAVIOR
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Only one input text field expected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |