Customer Getting Redirected To Default Plan (Doc ID 3048914.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Goal

In Oracle Communications BRM - Elastic Charging Engine(ECE) 12.0.0.3.0 version, PCRF is not receiving "policy counter status report" from Diameter Gateway/ECE hence end Customer getting redirected to Default plan by PCRF side.

e.g
Policy-Counter-Status-Report (2903,VM,v=10415,l=100) =
Policy-Counter-Identifier (2901,VM,v=10415,l=15) = xxxx
Policy-Counter-Status (2902,VM,v=10415,l=20) = xxxxx

Need to know why ECE/Diameter Gateway is not sending the same?

Qn2:Question#2
============
Similar issue happen again for newly created accounts. Can you help in resolving the same?

Solution

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In this Document

Goal

Solution

References

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Customer Getting Redirected To Default Plan (Doc ID 3048914.1)

Applies to:

Goal

Solution

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Don't have a My Oracle Support account? Click to get started!