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Unable Save Assignment (Doc ID 3050520.1)

Last updated on OCTOBER 09, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Unable Save Assignment. After promoting a Case to an investigation in the Open Analyst step, the user is unable to press the ‘Save’ button to execute the Assign action.

Simulation Steps:

------------------------------

Open a case -> Click on Assign button->Set Case Assignee and Set Case Owner-> Click on Save-> Nothing Happens.

Changes

Below error is seen in DevTools console

caseAssign.js:1510 Uncaught TypeError: Cannot read properties of undefined (reading 'length')
at CaseAssignViewModel.self.uploadFiles (caseAssign.js:1510:50)
at CaseAssignViewModel.self.saveActions (caseAssign.js:873:36)
at HTMLButtonElement. (knockout-3.5.1.debug.js:4669:62)
at HTMLButtonElement.dispatch (jquery-3.6.3.min.js:2:43336)
at y.handle (jquery-3.6.3.min.js:2:41320)

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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