Student Financial Planning - Alternative Loans are not Packaging and Disbursing Properly
(Doc ID 3052716.1)
Last updated on OCTOBER 10, 2024
Applies to:
Oracle Student Financial Planning Cloud Service - Version 24.7.2.0 and laterInformation in this document applies to any platform.
Symptoms
In this example,
Two Private Alternative Loans are competing for packaging in SFP.
Student has applied for two different private alternative loans. One with Sallie Mae and one with ABCDE College. The ABCDE College loan came in first and packaged/disbursed. Sallie Mae loan then came in, receiving the certification file/guarantee file/disbursement roster. SFP repacked the student with Sallie Mae loan. The student is not eligible for the Sallie Mae loan because they are over Cost of Attendance. After attempting to zero out the Sallie Mae loan in the disbursing screen, packaging screen and disbursement admin screen, SFP just keeps trying to repack the Sallie Mae for the student.
When zeroing out a loan it's expected that SFP NOT try and repackage, as the student is not eligible.
Changes
Trying to zero out a loan the student is not eligible for.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |