Process Flow Encountering System Error When Using A Person With Person Contacts Greater Than 50
(Doc ID 3052809.1)
Last updated on OCTOBER 16, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.9.0.1.1 to 2.9.0.1.1 [Release 2.9]Oracle Utilities Customer Care and Billing - Version 2.9.0.1.1 to 2.9.0.1.1 [Release 2.9]
Information in this document applies to any platform.
Symptoms
On : 2.9.0.1.1 version, Framework
Process Flow Encountering System Error when using a Person with Person Contacts greater than 50
ACTUAL BEHAVIOR
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Process Flow (Start Service, Stop Service, Transfer Service) encountering System Error when choosing a Person with more than 50 Person Contacts. This error occurs in the “Person and Account Details” page in the Process Flow. The error will prompt after clicking the “next” button.
The error is coming from base component.
Steps to reproduce:
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Set up an account with a person having more than 50 person contacts.
Start a process flow for the account having greater than 50 person contacts.
Choose a Premise then click “Next”.
Click “Next” until “Person and Account Details” tab.
Click “Next” on “Person and Account Details page”.
After clicking the “Next” button on the “Person and Account Details” tab, System Error is encountered.
Expected Result: After clicking the “Next” button in the “Person and Account Details” tab, the page should navigate to the “Review and Submit” tab.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |