Lockbox Input File Is Getting "Processed Error" Status But Pmt Batch Create (Doc ID 3054270.1)

Last updated on OCTOBER 22, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Lockbox input file is getting "Processed Error" status however Payment batch is still getting created.

Lockbox process /File format is modified in PS 18 and earlier lockbox format file are hence getting with Processed Error, but if so then Payment batch should not be created.

EXPECTED BEHAVIOR
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In case of Lockbox processing either File should not have "Processed Error" status if payment batch is created OR if file is marked as "Processed Error" then payment batch should not be created

STEPS
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The issue can be reproduced at will with the following steps:

1. Place the Lockbox sample file in Input->Lockbox folder
2. Go to Process File ->Incoming Process File and verify file is in "Uploaded" status.
3. Run SET- LBT: LBXPRC_BJ_100_01: LOAD LOCKBOX PROCESSING batch job
4. Go to Process File -> Incoming Process File and check the status is marked as "Processed Error".
5. Go to Payments screen, check however the payment batch is still created.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have Lockbox input file is getting processed and creating batch payment successfully.

Cause

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