Reports Are Not Accepted From the ICSR Pending Screen (Manual or Auto Accept) After Upgrade (Doc ID 3054681.1)

Last updated on OCTOBER 21, 2024

Applies to:

Oracle Life Sciences Argus Safety - Version 8.4.2 and later
Oracle Life Sciences Argus Safety Cloud Service - Version 8.4.2 and later
Information in this document applies to any platform.

Symptoms

Reports are not Accepted from the Incoming ICSR Pending Screen (Manual or Auto Accept) and observed below error in AG Service Log:

[EnterpiseID: DEFAULT] 26-Sep-2024, 10:33:27:464, [1], UserId: oagsvc_auto_acpt_e2b
Exception DetailsMessage
Error:1; Line: 1230: Error occurred in Print_Single_Line()
While printing text : [General Information]
At following coordinate x1:55 y1:500 x2:145 y2:508
[1118] info_font: Handle parameter or option of type 'font' has bad value -1
Stack Trace[EnterpiseID: DEFAULT] 26-Sep-2024, 10:33:27:500, [1], UserId: oagsvc_auto_acpt_e2b
Exception DetailsMessage
Error:-2147467259; Line: 334: Exception in CServiceApp::ExecuteForAllEnterprises - Fatal Error
Stack Trace

Cause

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In this Document

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Reports Are Not Accepted From the ICSR Pending Screen (Manual or Auto Accept) After Upgrade (Doc ID 3054681.1)

Applies to:

Symptoms

Cause

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