RMS Application Is Not Launching After Java Update (Doc ID 3054969.1)

Last updated on OCTOBER 22, 2024

Applies to:

Oracle Retail Merchandising System - Version 16.0.3 and later
Information in this document applies to any platform.

On : 16.0.3 version, Installation

RMS application is not working after upgraded java to the latest version.
RMS console version is 12.2.1.4.0 and RMS application version is 16.0.3.

ERROR
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"An error occurred while processing your request. Please contact the system administrator."

STEPS
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Install the latest version of java. Try opening and logging into RMS.

Tested the system using Version 8 update 401 (build 1.8.9_401-b10) and was able to access the system without error or issue.

Tried downloading and installing latest java version but system will not allow you to install.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login to RMS.

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In this Document

Symptoms

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