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"An error occurred while processing your request. Please try again." Logging into P6 Web (Doc ID 3055067.1)

Last updated on NOVEMBER 12, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8.19.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the P6Web, the following error is displayed in the browser:

ERROR

An error occurred while processing your request. Please try again.

Additional Errors in the Managed Server log (default location:  <ORACLE_HOME>\user_projects\domain\<EPPM Domain>\servers\<managed server>\logs\<managed server>.log)

java.lang.OutOfMemoryError: GC overhead limit exceeded.
java.lang.OutOfMemoryError: GC overhead limit exceeded
at java.lang.Integer.valueOf(Integer.java:832)
at sun.nio.ch.EPollSelectorImpl.updateSelectedKeys(EPollSelectorImpl.java:120)
at sun.nio.ch.EPollSelectorImpl.doSelect(EPollSelectorImpl.java:98)
at sun.nio.ch.SelectorImpl.lockAndDoSelect(SelectorImpl.java:86)
at sun.nio.ch.SelectorImpl.select(SelectorImpl.java:97)
at sun.nio.ch.SelectorImpl.select(SelectorImpl.java:101)
at weblogic.socket.NIOSocketMuxer.selectFrom(NIOSocketMuxer.java:653)
at weblogic.socket.NIOSocketMuxer.processSockets(NIOSocketMuxer.java:560)
at weblogic.socket.SocketReaderRequest.run(SocketReaderRequest.java:30)
at weblogic.socket.SocketReaderRequest.execute(SocketReaderRequest.java:43)

STEPS

The issue can be reproduced at will with the following steps:

  1. Open Browser.
  2. Login to P6Web  (Example:  http//<appserver host>:8203/p6)
  3. Observe the page loads.
  4. Notice the error message.

Cause

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