User Unable To Add New Record In Webhook Screen If Any Existing Event With Webhook Action Is Disable (Doc ID 3055637.1)

Last updated on NOVEMBER 04, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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User unable to add new record in Webhook screen if any existing event with webhook action is disable

Issue - User unable to add new record in Webhook screen if any existing Events where Webhook action was earlier available is disabled as that Event is no more required by business users.

Webhook : Add/Edit button click are listing all existing Webhook records in edit mode. As per generic Add/Edit button behavior across all screen , it should only allow user to add or edit a specific record.

Scenario : User had earlier added an Event for which Webhook action was enabled. However later that Event was not required to process and hence was disabled in Events screen.
However when user tried to add any new record in future for any other Event type in Webhook screen, existing webhook record displays error for an old /disabled record and does not let user to proceed.


EXPECTED BEHAVIOR
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User should be able to add new record in webhook screen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Add few events in Events setup screen with enabled ind as Y
2. Create a webhook channel in Webhook Setup screen and Add Event Details in Webhook setup
3. Verify that on click of ADD button, Event LOV shows all the enabled events in the drop down and save the record.
4. Verify that the Event disabled from Events setup screen is still showing data in the Webhook screen under Event Details.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users having issue while adding new record in webhook.

Cause

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