Payment Reversed Through Lockbox File Not Working as expected (Doc ID 3055688.1)

Last updated on OCTOBER 26, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When payment reversed through Lockbox file system not working as expected

Not able to reverse payment through lockbox even though correct Payment Amount, Date and Reference Number provided in the file.

Looks like not able to select payment record for reversal based on unique Reference number passed.

System is not reversing same and erroring out indicating "multiple transaction exist".
System should also account for "Reference number" passed when identifying payment record for Reversal.

Note - For payment file upload reversal and WS reversal, system considers Reference number along with Payment amount, date and account number.
 

EXPECTED BEHAVIOR
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System should account for "Reference number" passed when creating payment through nacha file for Reversing the payment


Steps to Reproduce:
1. Post payment on account via Lockbox nacha file on same date and same amount but different Reference number.
2. Create Lockbox nacha file for Payment reverse for one of reference number for same account. Ensure to pass same account no, date , amount and reference number in Lockbox reverse file .

Changes

Cause

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