My Oracle Support Banner

Multiple FAs Are Created By SAACT Batch (Doc ID 3059006.1)

Last updated on NOVEMBER 13, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

FA - Field Activity

On : 2.7.0.3.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
Multiple FAs are created by SAACT batch.

This happens when a move-in or move-out is initiated on a landlord account. If the SAACT batch is run, it is cancelling existing FA and creating multiple new FAs with each run of SAACT batch. These issues occur in landlord accounts.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.