Case Assignee Name Is Different From The Name In The Real Time Fraud Event Screen.
(Doc ID 3060425.1)
Last updated on NOVEMBER 28, 2024
Applies to:
Oracle Financial Services Enterprise Case Management - Version 8.0.7 and laterInformation in this document applies to any platform.
Symptoms
It is observed that for real time Fraud Cases, the assigned to Name in the Case Summary page shows the Kdd_review_owner.owner_id name, however when we open the case and click on the 'Real Time Fraud Event' tab, the Assignee shows the kdd_review_owner.owner_seq_id.
STEPS TO REPRODUCE PROBLEM
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1. Logged in with Fraud Analyst user.
2. Go to real time wire transactions, and select alert( alert 34).
3. Select the decision as 'block - Potential Fraud - Create a case', provide comment and click on save and Close. 'alert decision saved successfully' popup is shown.
4. View alert again, the case ID is created. (CA180)
5. Login with ECM supervisor user, and access CA180.
6. The Assigned to is shown as 'SUPERVISOR'.
7. The real time Fraud event tab shows the owner_seq_id (10004) as the assignee.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |