Premise Does Not Include Service Point Despite SP Identifier Record Aligned After Updating Via UI
(Doc ID 3060727.1)
Last updated on NOVEMBER 25, 2024
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.9.0.1.1 and laterInformation in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
SP - Service Point
UI - User Interface
MDM - Oracle Utilities Meter Data Management
CCB - Oracle Utilities Customer Care and Billing
On : 2.9.0.1.1 version, Framework
ACTUAL BEHAVIOR
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Premise Does Not Include Service Point Despite SP Identifier Record Aligned After Updating Via UI
When updating the MDM Service Point’s Premise, CCB Service Point’s Premise is not updated, hence service point is not displayed in the Premise page tree.
EXPECTED BEHAVIOR
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Updated Service Point should be displayed in the Premise page tree.
STEPS
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The issue can be reproduced at will with the following steps:
1. Search for a Service Point with different Premise
2. Other Premise Id, currently related to 2 Service Points
3. Update the Premise of the Service Point in step 1, with Premise Id in step 2
4. Service Point changes are saved
5. However, updated Service Point is not shown in the Premise page tree (No GENM1 service point)
6. Premise in CI_SP table is not updated
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |