Unable to Complete DD Task for Engineering Work Order (EWO) to Disconnect Group Connections. Error - "The circuits for this service request are not complete. Please complete (or reverse if the order has been cancelled)..." (Doc ID 3060784.1)

Last updated on NOVEMBER 25, 2024

Applies to:

Symptoms

Unable to complete the DD task for an Engineering Work Order (EWO) to disconnect a Group Connection. Attempting to do so results in an error and the order is essentially stuck unless the Group Connection is removed. Note that the Group Connection does not appear on the Service Request Connections window (w_circuit_design_list) opened from the DLRD (RID) task, but its task can be completed without error.

 

Recreation Steps

1. Create new EWO.

2. Click the Manage Connections link on the Work Order Summary page.

3. Click the Disconnect Connection link.

4. Retrieve a known Group Connection (Bandwidth) that is "In Service" and click OK to add it to the order.

5. Click the Manage Tasks link.

6. Click the Assign Tasks link and assign a simple Provisioning Plan with a DLRD and a DD task.

7. Open the DLRD task and note the Group Connection is not displayed.

8. Complete the DLRD task. Note there is no error.

9. Attempt to complete the DD task and note the error.

ERROR

The circuits for this service request are not complete. Please complete
(or reverse if the order has been cancelled) the required engineering
before completing this task.

The DD on row# <NBR> is violating the constraint.

The order number is <ORDER_NUMBER>.
The Circuit ID is <EXCHANGE_CARRIER_CIRCUIT_ID>.

Cause

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