Bill Not Generated If Cancel Product Occurs On Billing Day Before Execute The Pin_bill_accts Scripts
(Doc ID 3060814.1)
Last updated on DECEMBER 09, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.8.0 and laterInformation in this document applies to any platform.
Symptoms
One cancelled a deal (from CRM order) on the billing day of an account (DOM=15). While cancelling deal, billing was triggered. But, the current_total is zero.
op_bill_make_bill return flist
# number of field entries allocated 20, used 6
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 539241099430 110
0 PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 53924199942 230
0 PIN_FLD_LAST_BILL_OBJ POID [0] 0.0.0.1 /bill 762496925768 0
0 PIN_FLD_PENDING_RECV DECIMAL [0] 324.99999
0 PIN_FLD_BILLING_STATE ENUM [0] 0
0 PIN_FLD_CURRENT_TOTAL DECIMAL [0] 0
STEPS
-----------
1. Take an account with multiple billinfos and dom=15.
2. Cancel deal on the billing day of an account, cancel deal trigger the billing for account.
3. Review the bills generate on end_t 15/MM/YYYY actual, the current_total is zero whitout items associated.
This scenario only occurs with transactions on the same day of the account cycle before billing. The account is active and billing status is off.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |