Discount Is Not Getting Applied Upon Service Resumption (Doc ID 3060872.1)

Last updated on DECEMBER 02, 2024

Applies to:

Symptoms

Discount is purchased after service resumption and discount is not getting applied for the remaining days of the bill cycle.

Note: if there is no suspension/resumption in above scenario then upon purchase of discount on 31st July, prorated discount for 1 day is getting applied.

STEPS
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The issue can be reproduced at will with the following steps:

Product Setting: Purchase - Prorate, Cancel - Full.
Discount Setting: Purchase - prorate, Both of the Cancellation setting - Full Discount

1. Provision an account with BDOM (Billing Day of Month) = 1 with a monthly cycle forward product on 20th July. Next Bill date is 1st Aug.
2. Suspend the service on 29th July.
3. Resume the service on 30th July.
4. Purchase a discount for that product on 31st July.


ACTUAL BEHAVIOR
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Upon purchase on 31st July, no discount is getting applied from 31st July i.e. for 1 day.

EXPECTED BEHAVIOR
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Discount should get applied for 1 day.

Changes

Cause

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