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Search Disabled for Customer Contact > Contact Type and Start/Stop > SA Type (Doc ID 3062445.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Oracle Utilities Framework - Version 4.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Search is disabled for Customer Contact > Contact Type and Start/Stop > SA Type

STEPS
Customer Contact:
> Contact Type search/magnifying glass is not working.
 
Start/Stop:
> SA Type search/magnifying glass is not working.
Action Performed:
Perform Account Search using Person Name > Populate Start Date, Stop Date, Start Method (Start a SA), Select CIS Division, then click on SA Type Search/Magnifying Glass but no pop-up comes up.
A temporary Workaround we found is to navigate to a different tab (ex: Address/Phone under Start/Stop) and then return to the Main tab, the search works again.

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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