Cannot Replicate/checkout Large Files, Getting Error: Cannot Obtain Informations About File (Doc ID 3064040.1)

Last updated on DECEMBER 18, 2024

Applies to:

Symptoms

On Agile e6 when trying to Check-out or replicate a file with a size larger than 1.7 GB, the following error occurs in the fms.log:

Error:

Tue Dec 10 10:39:54 2024/208976/128/ERROR : <Checkout FMS> cannot obtain informations about file (E:\edb_fms\......._zip/file) (E:\edb_fms\......zip/file)
Tue Dec 10 10:39:54 2024/0/0/INFO : Can't get ....... informations of the file
Tue Dec 10 10:39:54 2024/0/0/INFO : Can't create file descriptor
Tue Dec 10 10:39:54 2024/0/0/INFO : Send message to client (message = <Checkout FMS> cannot obtain informations about file (E:\edb_fms\....zip/file))
Tue Dec 10 10:39:54 2024/208976/128/ENTRY : End CAP 128, External file transfer function (DFM)

Steps to reproduce

1. Connect to Java Client
2. Create a document and attach a file with size larger than 1.7GB to a vault.
3. Then try to Check-out, replicate that large document and notice that it fails.
   
   
   

Changes

Cause

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