Billing Fails With Credit Limit Exceeded Error In ECE (Doc ID 3065326.1)

Last updated on JANUARY 20, 2025

Applies to:

Symptoms

Billing is failing with Credit Limit Exceeded error in ECE for MBB plans

The bill execution failed due to a credit ceiling breach error at ECE end, despite enabling OVERRIDE_CREDIT_LIMIT  to true during rental charges. While one of the packages allows the rental to proceed even when exceeding the credit limit, encountering issues with other packages where the rental fails upon crossing the credit limit.


Steps to reproduce the issue:
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1.Create a Billing Account and a Service Account.
- The BA is responsible for billing and payment but does not have any services.
- The SA holds the services, with a pay_type of 10007 and a credit limit set to 2.25 times the base plan rental.
Example: if the rental is 50 SAR, the credit limit on the SAR resource ID would be 2.25 * 50 = 112.5 SAR.

2.Purchase the base plan, such as "MBB Postpaid 100GB."

3.Generate the bill and run the collection process after the due date.
- The default due date is set to 25 days after the bill generation date.
- The entry criteria for the collection process are met if the bill amount is greater than or equal to 55 SAR.

4.Based on the collection action configuration, on the 27th day after bill generation, the service lifecycle state changes to "OG Barring" (outgoing barring), which is updated by the Siebel CRM system.

5.During the next month's bill run, a "Credit Ceiling Breached" error is observed in ECE.



Logs snippet captured for the given scenario:

Whereas working scenario does not have last 5 lines in the log snippet.

Abbreviations:
ECE - Elastic Charing Engine
BA - Billing Account 
SA - Service Account

Changes

Cause

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