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BillingCare : Not Able To Process Refunds (Doc ID 3065639.1)

Last updated on JANUARY 27, 2025

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

Steps to Reproduce

  1. Log in to BillingCare.
  2. Click on the Actions dropdown menu and navigate to Accounts Receivables → Refunds.
  3. The Credit Balances Available for Refund window appears.
    • Select Refund selected bills and check the checkbox for the respective bill(s).
  4. Click on Refund and fill in the required details.
  5. Click the Save button.

At this point, a popup message appears stating:
"The system is unable to complete the task. Contact your supervisor."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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