Policy Search Does Not Display/Return Result For Policy With More Than One Active Owner Role (Doc ID 3065782.1)

Last updated on JANUARY 05, 2025

Applies to:

Symptoms

On : 11.2.11.3. Client Activity

ACTUAL BEHAVIOR
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A Policy with more than one active Owner Role cannot be accessed via either Unified or Advanced Policy Search.
This feature worked as expected in OIPA v11.2.10.1 but does not following application of OIPA v11.2.11.3 patch.
Examples of pre- and post-patch results attached for reference.
Occurs in all environments where OIPA v11.2.11.3 patch has been applied.


EXPECTED BEHAVIOR
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Unified and Advanced Policy Search features should return Policy with more than one active Owner Role in Search Results for user to select.


STEPS
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The issue can be reproduced at will with the following steps:
1. Enter Policy Number for Policy with more than one active Owner Role in either Unified or Advanced Policy Search.
2. No Search Results displayed (screen or rows).
3. Workaround - User cannot access Policy with more than one Owner Role directly via Policy Search, however the Policy is accessible via Client Search/Context Roles.
 

Cause

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