Tiered Base Call Pricing Is Not Working in a Cumulative Manner (Doc ID 3066246.1)

Last updated on JANUARY 14, 2025

Applies to:

Goal

When customer make a call after consuming 400 minutes (tier-1), it should charge as per tier-2 until the cumulative quantity of calls reaches 10K mins.
However, the tiers are configured in such a way that every call will be charges are per tier.

Expected Result: There should a counter (or similar) to track the usage and charge the calls as per tiers when crossed

Tested with the following manner in discount offer:
If percentage option with the Distribute value across applicable quantity range, it only applies to the 1st tier and does not work for the other tiers.

STEPS
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The issue can be reproduced at will with the following steps:

Rules Details:
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Apply this discount to Remaining Charge and Quantity

Pricing Details: Pricing : Pick the quantity range containing the value
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Quantity Range [0-48000]
Impact Balance Element Amount Per unit what to Discount Amount Is Valid Apply To Tax code
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Debit Hong Kong Dollar 0.0025 for every 1 of Quantity Not Applicable user Balance

Quantity Range [48000-No Maximum]
Impact Balance Element Amount Per unit what to Discount Amount Is Valid Apply To Tax code
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Debit Hong Kong Dollar 0.001 for every 1 of Quantity Not Applicable user Balance

1.Passed 1200sec(20min) -> should go to 1st tier->going to 1st tier as expected.
(Remaining 47800(780min)-> should go to 1st tier)

2.Passed 47940sec(799min)->Till 780min should go to 1st tier & remaining 19min should go to 2nd tier-> complete 799min is going to 1st tier

How to achieve above expected behavior?

Solution

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