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MSS 6.3.1 | Status Of Service Request In My Desktop Doesn't Update Correctly (Doc ID 3066308.1)

Last updated on JANUARY 12, 2025

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.1 version, PSR Status on My Desktop

The user login with their username and in the section My Desktop >My Service Requests the status of PSR are not updated .For e.g. the PSR is completed but the status in this section appears as Pending. Why is this happening ?

Cause

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In this Document
Symptoms
Cause
Solution


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