Account Details Should Be Added To Dialer File For SaaS Use
(Doc ID 3066389.1)
Last updated on JANUARY 06, 2025
Applies to:
Oracle Financial Services Lending and Leasing Cloud Service - Version 14.12.0.0.0 to 14.12.0.0.0 [Release 14]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Account details should be added to dialer file for SaaS use.
Account detail fields (Customer Name, Account Due amount, payment amount, Last activity date, balance, days past due, company, branch, state, etc.) should be added to dialer interface file for use by external dialer process/system.
EXPECTED BEHAVIOR
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Requested additional columns to be included under dialer file.
STEPS
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The issue can be reproduced at will with the following steps:
Requested below additional columns to be included under dialer file.
Customer Name, Account Due amount, payment amount, Last activity date, balance, days past due, company, branch, state, etc.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Bank unable to include customer details under dialer file
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |