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Billing Care : Custom Paytype Reversal Is Not Working From Create Batch Option. (Doc ID 3067582.1)

Last updated on JANUARY 26, 2025

Applies to:

Oracle Communications Billing and Revenue Management - Version 15.0.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Custom paytype reversal is throwing error in validation step.
 

ERROR
-----------------------
Below are the snippet from the dm_oracle.pinlog



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Billing Care (BC), select Batch payment
2. Select Payment
3. Select create batch
4. Select Payment Reversal
5. Select Check customer_CC
6. Select Number of Records 1
7. Select Payment ID
8. Select Validate
9. Error -  " The system is unable to complete the task, Contact your supervisor"

Current result
------------------
Reversal validation is failing

Expected result
-------------------
Custom paytype reversal should process properly.


Cause

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In this Document
Symptoms
Cause
Solution
References


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