Unable to Disconnect Existing Service Due to Error While Reading Tax_selector (Doc ID 3068368.1)

Last updated on MARCH 03, 2025

Applies to:

Symptoms

When performing the disconnection of an existing service (changing service status to 10103), it throws the below error and it fails.

connection manager (cm) pinlog:

  
Steps:

• Create an account, add the service, purchase the products (the product points to a tax selector configuration)
• Perform a change in the pricing of the charge (say from 34$ to 35$) and import the charge offer
• Here the pricing xml file contains chargeoffer, chargerateplan, tax_selector although only the charge rate plan is modified
• Notice that the poid of the tax_selector object is replaced by a new one in Billing and Revenue Management (BRM) database
• Disconnect the previously purchased service (means, cancel the service) with below opcode and flist:
  
  PCM_OP_CUST_SET_STATUS input flist
  # number of field entries allocated 20, used 7
  0 PIN_FLD_POID POID [0] 0.0.0.1 /account 7428938 8
  0 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm/telephony 7428554 17
  0 PIN_FLD_PROGRAM_NAME STR [0] "Test"
  0 PIN_FLD_FLAGS INT [0] 0
  0 PIN_FLD_STATUSES ARRAY [0] allocated 20, used 2
  1 PIN_FLD_STATUS ENUM [0] 10103
  1 PIN_FLD_STATUS_FLAGS INT [0] 0
  
  
• Above opcode results in error while doing PCM_OP_READ_OBJ on tax_selector because the poid has been replaced with a new one and READ_OBJ is being done on the previous poid

Cause

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