State Code Is Not Auto Populating in Refund Request Screen (Doc ID 3068427.1)

Last updated on JANUARY 28, 2025

Applies to:

Symptoms

On RMB v5.1.0.0.0, State code is not populating in Refund Request screen.

The State field value is not populated when Override Address option is selected after editing the Refund Request. Note: User is attempting it for the first time.

ACTUAL BEHAVIOR
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Address Section populates except the State field.

EXPECTED BEHAVIOR
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Address Section should auto populate State field as well.

STEPS
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1. Create member with the future effective address.
2. Go to Main Menu -> Account and Receivable -> Refund/Write Off Request -> Add.
3. Provide the action, refund request type, account and adjustment level and click Save.
    Note: Provide the address effective date configured in the account as future dated so it will not populate the address in the refund request.
4. Make sure the Address Section is blank (as expected for future effective date). Click on Edit under "Record Actions" section.
5. Set the Override Address as Checked and Search in the Address Line 1.
    Note: If there is one address configured in the account, the address details will be fetched automatically. If there are multiple addresses, the user can pick one address on a pop-up window, and it will populate the details based      from the address selected.
6. Address Section populates except the State field.

Cause

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