Auto Creation Error "Error Code: <company shortname>-<unique error code> An unexpected error has occurred ..." When BP Record Has User Picker (Doc ID 3068445.1)

Last updated on JANUARY 22, 2025

Applies to:

Symptoms

DESCRIPTION OF PROBLEM:

A Business Process (BP) is configured to Auto Create records in a different Shell. The configuration is set up to add users to groups based off of User Picker values added in the Source BP record. When the Source BP records are created through Microsoft Excel import, the records are created correctly and the users are added to the correct groups. However, if there is more than one record imported, only the first record is Auto Created correctly in the Destination Shell and BP. The other Source records show Auto Create Error code in the BP record Audit log. It seems to be related to the need to add the users to the groups. If the same file is used to create new source BP records, and the users are already added to the groups, all destination records get created.

EXPECTED ISSUE:

All the appropriate Destination BP records should get created and the users added to the appropriate groups without issue.


STEPS
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The issue can be reproduced at will with the following steps:

1. In the Source Shell and BP, export the import template.
2. Open the template in Excel and add data for more than one record.
3. Import the Excel file into Source Shell and BP.
4. Notice that not all records are created and the source BP record has Auto Create Error Code documented in the Audit log.

Cause

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