When Generating a Bluebeam Session for Large PDF Documents of Size 250 MB or More, There Is Indication That It Is Processing but It Never Completes (Doc ID 3069320.1)

Last updated on JANUARY 30, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR:

When generating a Bluebeam session for large PDF documents of size 250 MB or more, there is an indication that it is processing but it never completes.

The Add file dialog while creating a Bluebeam session in a Business Process record keeps spinning and does not display the file.

EXPECTED BEHAVIOR:
Bluebeam session should be created successfully for large PDF files of size 250 MB or more.


The issue can be reproduced at will with the following steps:

1. Log into Unifier.
2. Navigate to the desired Project > Tasks > Open a Business Process record with attachments > Select the pdf of size 250MB with most pages with images > Click More Actions (top right of the Business Process record) > Review > Bluebeam Studio Session Review.
3. The Create Bluebeam Studio Session window opens > Enter the details for Session Name; To; +Add Files > Observe that there is an indication that it is processing but the file never loads.

Cause