Tab Folder is not Showing any Document in the AERS Portal Side (Doc ID 307026.1)

Last updated on DECEMBER 16, 2009

Applies to:

Adverse Event Reporting System - Version: 4.5
Information in this document applies to any platform.
Checked for relevance 16-Dec-2009

Symptoms

The AERS Portal side is not showing any folder under AERS folders tab . Actually, the folder portlet called 'AERS Documents', which is the one that displays the folders, is not displayed.  This is happening for all users including SUPERUSER.

If you log in to portal as user PORTAL30 you will see that the missing folders are still defined.

'AERS Folders' folder has granted access privileges to:
AERS_DOCUMENT_MANAGERS
PORTAL30
SUPERUSER

Cause

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