Email functionality is not working in PMF. (Doc ID 3072038.1)

Last updated on FEBRUARY 20, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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We try to send Email in PMF workflow it is failed and we can see the below error in the logs.

javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:965)
at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:876)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:780)
at javax.mail.Service.connect(Service.java:366)
at javax.mail.Service.connect(Service.java:246)
at com.ofs.aai.service.wf.mail.SendMailNotification.sendEmailNotification(SendMailNotification.java:57)
at com.ofs.aai.service.wf.thread.DBPollingServer.run(DBPollingServer.java:84)
at com.ofs.aai.service.wf.thread.WorkflowContainerAgnosticThreadHandler$1.run(WorkflowContainerAgnosticThreadHandler.java:72)
at weblogic.work.j2ee.J2EEWorkManager$WorkWithListener.run(J2EEWorkManager.java:209)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:633)
at weblogic.work.DaemonWorkThread.run(DaemonWorkThread.java:39)

EXPECTED BEHAVIOR
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Email notification should go to user.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are able to receive the email notification.

Cause

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